Job openings for customer relations executive in gurgaon

THE JOB ENTAILS:

Pursuing new sales prospects, converting deals and maintaining customer satisfaction.



1. End-to-end sales lead nurturing process involving -

-Reaching out to prospective home-buyers who show an interest in our offerings.

-Convey complete and accurate project information to help customers make the best decision.

-Set up meetings and site visits with potential home-buyers.

-Negotiate/close deals and handle complaints or objections

-Accurately record customer demographics and sales related information digitally.

-Perform a needs assessment for each customer to recommend appropriate solutions (pre and post sale.)



2. Post-Sale Services-

-Efficiently coordinating with different departments to help complete the post sale formalities.



3. Relationship Management-

-Develop a rapport with customers, demonstrating a friendly and helpful manner while addressing any queries.

-Offer timely and adequate redressal of customer grievances, if any.

-Understand and demonstrate the brand ideals/values in all dealings with our existing or prospective customers.



4. Other Responsibilties-

-Offer informative assistance to channel partners/brokers.

-Organize and assist in promotional events.



DESIRED CANDIDATE:

Must be an excellent communicator with great people skills.

Must have problem solving acumen.

Proactive individual with enthusiasm and zeal to perform well independently.

Performance driven and goal-oriented.

Self-motivated with a results-driven approach

Education/Experience in Sales/Customer Support.

Fast learner and passion for sales.

Proficiency in English

Excellent knowledge of MS Office

About Company