Om Sai Group Consultancy

Senior Manager Customer Service In IT Company , Noida

3 - 10 Years

Delhi, Ghaziabad, Noida

Job Description

Dear Candidate,

We have an open position with us as "Senior Manager Customer Service" in IT Company, Noida.

We can hire people from customer facing industry like Banking, Insurance, Telecom, Financial Services, Hospitality, E-commerce

Salary Package - 10 to 15 Lakhs

Qualification: B.Tech or M.B.A.

They are looking for female candidate only.

Job Description:-
Incumbent: Senior Manager
Department: Customer Service
Reports To CEO

Skills Required:-
Conflict Resolution, Negotiation, Effective Communication, Persuasion, Budgeting, Team Management.

Job Purpose:- The incumbent shall be responsible for setting up and managing the customer service division for product deployment solutions of XYZ. The products shall be from the category of Warehouse Automation, Industrial Automation, Robotics & IoT

Job Responsibility:-
Improve customer experience by studying, evaluating & improving deployed solution at the customer site.
Developing and updating customer service procedures and policies to ensure customer retention.
To make After Sales Visits to customers at head office / sites to share best practices, conduct surveys to understand operation of the solution, evaluate existing deployment to ensure customer loyalty.
Delegating customer queries to the required resource and ensure logical conclusion to the queries as per agreed upon timelines.
Generating sales lead because of after sales activities.
Providing strategic inputs in terms of After Sales Service to annual goals by providing requirements, preparing annual budget, enforcing customer service audits.
To manage the entire customer service team including the customer service help-desk.

Note : Having Good Communication Skills with pleasing personality.

Salary 8 Lac To 15 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 3 - 10 Years
Qualification Other Bachelor Degree

Key Skills

Senior Manager Customer Service Customer Service Associate Customer Relationship Conflict Resolution Negotiation Effective Communication Persuasion Budgeting Team Management ensure customer retention customer service help-desk

Company Profile

Contact Person Aarti
Address Noida
Mobile 8459473748
Email ID

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