Position Vacant OR Designation -Sr. Technical Support Engineer

Position Vacant OR Designation -Sr. Technical Support Engineer

Facilities:-

• 5 days working.
• Should be open to work in shifts 8-9 hours.
• Cab facility for in any shifts.
• Meal facility available in all shifts.

Job Description / Responsibilities:-

Work together with Technical Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods.

Work with our customers to understand their problems, frustrations and roadblocks.

Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.

Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.

There will be opportunity to work with a first class startup, learn business model and support development activities in future.

Work experience (Min. & Max.):-

• 1-2+ years of experience working in Technical/Application customer support organizations for software and/or telecommunications companies.
• Experience working in a 24x7x365 support operation.
• Experience supporting an enterprise B2B product set.
• Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.
• Having experience of at least one Ticket Management Tool (Zendesk is preferred)
• Basic Code debugging/Basic SQL/ Basic of one script language.
• Aware of full support cycle (SLAs/Response time etc.)

Functional Area:- IT

Industry:- Software Industry.

Keywords (or key skills):-

Java (Spring, Hibernate, Web Services, REST Services)

Jquery

Javascript

AngularJS

SQL

Job Location:- Noida

Salary:- 25k to 35k max.

PG Qualification:- BE IT/Computer Science, BSc IT, BCA

Interested candidates send me updated resumes or call us on below mentioned number.

Regards

Daksh(HR)

hr1000jobs@gmail.com