Technical Support Engineer At Delhi

Hiring of Technical Support Engineer with 2 yrs experience at Jangpura, Delhi-110014

Role:- Technical Support Engineer

Experience: 2-3 years

Qualification: Any Engineering/Computer Science

Salary Package:- 20k to 35k

Job Location:- Jangpura, Delhi-110014

Gender:- Male

Skills:

 Digital Communication System & Electronics

 Brief knowledge of oracle and PL/SQL

 Operating system Windows 7, 8, 10 & Server

 IP, Fiber & RF Networking basic knowledge

 Fast learner and efficient in work for CAS, STB, DRM & middleware.

Job Skill : Technical Support & Testing Digital head-end, STB, CAS & SMS.

Roles and Responsibilities:

 TSE will be responsible to provide remote and onsite support to clients

 TSEs should have the ability to handle multiple tasks simultaneously.

 Responsible to provide timely and effective resolutions to our clients on basic to complex technical

support queries via chat and calls

 Responsible for responding to customers in an efficient and professional manner.

 Handles and resolves technical queries; identifies and escalates accordingly.

 Meets expectations regarding productivity as defined by the process or manager.

 Escalates necessary cases to the right level within the defined LOB (Line Of Business)

 Ensures compliance with all company and departmental policies, procedures, and Guidelines.

 May be required to perform other tasks as requested, assigned, or directed

 Focus to achieve 100% customer satisfaction and fully responsible to delight customers with

satisfactory service levels

Interview Date:- As soon as.

If you are interested please mail your updated resume at varun.osg777@gmail.com or contact @ 9266662009

as soon as possible.

Regards,

Varun Mittal [Hr. Dept.]

Mobile No. 9266662009