Urgent Opening For Concierge For Mumbai

Hi,

We have urgent opening for “Concierge” profile for a Singapore based hospitality industry. Job Location Andheri east. Please find below the JD for the same.

Profile

Job Title: Concierge

Department: Guest Relations

Job Category: Executive

Work location: Mumbai

Organizational Relationship

Reporting Superior’s Title: Guest Relations Manager

Subordinates: N/A

Coordinates with: Vendors and inter departments

Job Summary

The goal of the concierge is to contribute to an overall pleasant customer experience to increase the company’s reputation and ensure sustainable growth. The concierge is a key part to making the visit of patrons memorable.

Duties and Responsibilities

• Welcome customers upon entrance, confirm reservation, and disseminate information on band performance for the night.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Attentively communicating with patrons visiting the outlet.
• Understanding customer’s needs and provide them with personalized solutions
• Respond to complaints and find appropriate solutions.
• Assist with the organization of on-site events, such as wedding and corporate bookings.

Job Holder’s Specifications

1. Minimum 2-3 years of prior experience in 5-star hotel / restaurants

2. Non-Indian concierge (Eastern European Female preferred)

3. Ability to handle guest relations on the floor

4. Proven experience as concierge; experience in customer service or relevant role is an advantage

5. Excellent communication skills

6. Aptitude in resolving issues with a customer-focused orientation

If interested, please revert back with your updated CV on sharique.osg777@gmail.com or you can call on 9911335205.

Regards,

Mohammad Sharique

"Top Manpower services in Saket"